At Bodywell Healthcare, we are committed to protecting your privacy and handling your personal information responsibly and in accordance with applicable privacy laws.
This Privacy Policy explains how we collect, use, store and disclose your personal information, including health information, when you use our website, contact us, book an appointment, or receive services from us.
Who we are
Bodywell Healthcare
50 Schotters Rd, Mernda VIC 3754
Phone: (03) 9717 1200
Email: info@bodywellhealthcare.com.au
What information we collect
We may collect personal information such as:
- your name
- phone number
- email address
- postal address
- date of birth
- appointment and booking details
- payment or billing details
- referral details
- information you provide in forms, emails, phone calls or in person
- health information relevant to your treatment and care
Some of the information we collect may be sensitive information, including health information.
How we collect your information
We may collect your personal information when you:
- contact us by phone, email or through our website
- book an appointment online, by phone or in person
- complete forms on our website or at the clinic
- attend an appointment
- are referred to us by another health professional or third party
- interact with our website through cookies or similar technologies
Why we collect your information
We collect and use your personal information to:
- provide healthcare services and treatment
- manage appointments and bookings
- communicate with you about your care or appointments
- maintain patient and clinical records
- process payments and administer accounts
- respond to enquiries and referrals
- comply with legal, regulatory and professional obligations
- improve our services and website experience
Disclosure of your information
We may disclose your personal information where reasonably necessary to:
- practitioners and authorised staff within our clinic
- other healthcare providers involved in your care
- referrers or referring practitioners, where appropriate
- Medicare, private health insurers, TAC, WorkCover, DVA, NDIS or similar bodies where required for claims or administration
- service providers who assist us with bookings, practice management, IT support, website services or payment processing
- professional advisers or regulatory bodies where required by law
We take reasonable steps to ensure third parties handling personal information on our behalf do so appropriately.
Website, forms and online bookings
If you submit an enquiry, referral or booking through our website, the information you provide may be collected and processed through systems we use to manage our clinic operations.
We only use this information for legitimate business and healthcare purposes, including responding to your enquiry, managing bookings, and delivering services.
Cookies and analytics
Our website may use cookies and similar technologies to improve functionality, analyse website traffic, and enhance your experience.
You can usually modify your browser settings to refuse cookies, however some parts of the website may not function properly if cookies are disabled.
Storage and security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.
Your information may be stored in paper files, secure electronic systems, practice management software, email systems, and with service providers who support our business operations.
While we take reasonable precautions, no method of electronic storage or transmission is completely secure.
Access and correction
You may request access to the personal information we hold about you and ask us to correct information that is inaccurate, incomplete or out of date.
To request access or correction, please contact us using the details above.
Privacy complaints
If you have a complaint about how we have handled your personal information, please contact us in writing using the contact details above.
We will consider your complaint and respond within a reasonable time.
Overseas disclosure
In some cases, third-party service providers we use may store or process information outside Australia. Where this happens, we take reasonable steps to ensure your information is handled appropriately.
Changes to this policy
We may update this Privacy Policy from time to time. Any updated version will be published on our website.