Online Consultations (Telehealth)

Looking for a Telehealth Osteopathy Appointment?

Online consultations (telehealth) | Bodywell Healthcare

Telehealth – Accessing Osteopathic Care Remotely

What is Telehealth?

Telehealth is a way of delivering healthcare services remotely, via telephone or video consultations.

Bodywell utilises Cliniko – a secure medical software application – to allow us to connect with you via video chat so we can see and hear each other in real time. Click here or on the image below to see a short video demonstration of how Telehealth online consultations work.

Telehealth will enable us to provide you with ongoing care by:
– Enabling you to see your osteopath to keep continuity of care
– Allowing for corrections in technique for prescribed exercises
– Answering any questions you may have
– Providing real time communication (no back-and-forth phone tag!)
– Providing advice on how to manage your symptoms
– Demonstrating how to do self-treatment techniques

As with any new technology or service, we may experience technical difficulties such as internet and computer issues – but we will work with you to do everything to make your Telehealth experience as helpful and seamless as possible. Telehealth may not feel the same as a face to face consultation – but we hope it will help you until we’re able to reopen our clinic.

We will work through everything we normally would during a consultation in the clinic, minus the hands-on component. Your osteopath will take a detailed case history to get the full picture about your pain or issues, and then do a full assessment to formulate a diagnosis.

Your osteopath will advise you on some self-treatment techniques during the consultation with the aim that you leave your Telehealth appointment feeling as though you have had some hands-on treatment. We will also provide you with pain management strategies, and a personalised exercise program that you can access at any time via Physitrack.

Initial online consultation: $50.00

Return online consultation: $40.00

Patients who have Medicare plans from their GP or who are covered by the Department of Veterans Affairs will be bulk-billed.

At this stage, no. Unfortunately, none of the private health insurance companies are currently covering online consultations at this time. We will keep you informed if anything changes.

It is as easy as heading to our online booking page.

Choose which appointment is applicable to you (select ‘return consultation’ if you are a current patient with Bodywell).

You will be prompted to pay at the time of booking using the secure system Stripe.

If you are on a Medicare plan or if you are a DVA patient, you will not be prompted to pay at the time of booking.

Once the booking has been made, you will be sent a booking confirmation email with all of the important details about your upcoming treatment.

If you do not receive this email please contact us at

Please follow our Facebook page for more information about Telehealth and for regular updates about the Bodywell clinic.

Telehealth Osteopathy Services Online and in Mernda & Doreen

FAQ's about Osteo & Osteopathy Services

Below you can find some of the most common and frequently asked questions we get.

Call our friendly reception team to make an appointment on (03) 9717 1200 or you can Book Online

We do understand sometimes things come up and we are more than happy to reschedule your appointment. We do require a minimum of 12 hours notice for rescheduling of an appointment. Due to the high demand for our service, this allows the clinic sufficient time to offer the appointment to another waiting patient. Therefore, please be aware that a late cancellation may incur a fee.

You will receive a confirmation email the day prior to your initial consultation, in this email there is a link that we ask you to please fill in prior to your appointment.

Allow up to 45 minutes for your first consultation and please bring any x-rays, scans or other relevant medical reports to the appointment. For new patient babies please bring along their Maternal and Child Health ‘green’ book to the appointment as well as a bottle if not breastfeeding.

Your practitioner will ask questions about your problem and symptoms and take a detailed medical history. Then they will conduct a thorough examination of the body which includes the area where you have pain/discomfort and related areas, to help determine how best to manage your condition. Once the osteopath has finished their examination they will formulate a diagnosis and discuss a treatment plan with you.

Your treatment will be tailored to your condition and may include soft tissue massage, manipulation, articulation, stretching, and gentle balancing techniques. Treatment may also include advice on stretching and strengthening exercises, posture, diet, ergonomics and stress management techniques.

As osteopathy is a ‘hands on’ manual therapy, often the practitioner will ask you to remove some clothing, e.g trousers or top, depending on the area of your body requiring treatment. It’s important that you feel comfortable, so you may want to wear loose pants or bring a pair of shorts to change into.

Your initial consultation will take up to 45 minutes. This will enable your osteopath to take a thorough history, examine and treat you. Follow-up treatments are shorter and take up to 30 minutes. If you are a current client of the clinic and feel like you would like an extended consultation we do offer long return consultations that are up to 45 minutes long.

As a private paying patient you don’t need a referral to see an osteopath. Osteopaths are registered with the Australian Health Regulatory Agency and are primary healthcare practitioners. The only times you will require a referral from your General Practitioner (GP) is if you want to claim through Medicare on a Chronic Disease management (CDM) Plan or if you are a Department of Veteran Affairs (DVA) client.

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